Refund Policy

We want every Buyer to receive working access. This page explains when you get your money back.

You are refunded in full when

• The Provider does not deliver access within the delivery time shown on your order, and you have not confirmed receipt.
• The access delivered does not work and the Provider cannot fix it after you open a dispute.
• The listing is removed or suspended because it should not have been sold, and your access did not start.
• Your payment arrived after the seat was gone and we could not give you a seat.

When we may not refund

• You confirmed that access works and then changed your mind.
• The problem was caused by you (for example you did not accept the invitation in time or shared the access with others).
• You report a problem long after the period you bought has ended.

How to ask

Open the order in My subscriptions and choose Report a problem within the dispute window. Tell us what happened and attach evidence if you have it. We review both sides and respond quickly, usually within one to two business days.

How refunds are paid

• Purchases paid by card or bank transfer are refunded to the same payment method. Banks can take several working days to show it.
• Purchases paid with prepaid credit are refunded as credit, instantly.
• Payment partner fees may not be returnable where the law or the partner's rules say so.

Providers

If a refund is approved, the earning for that order is removed. Earnings for orders in dispute are frozen until the case is closed.

Contact

If you are not sure, ask first through the Support page in your dashboard.