Privacy Policy

This policy explains what personal data Sabiplus collects and why, in line with the Nigeria Data Protection Act 2023.

What we collect

• Account data: name, email address, phone number, password (stored only in scrambled form).
• Seller data: the bank account you add for withdrawals (account number is stored encrypted), and the proof of permission you upload for a listing.
• Order and payment data: what you bought or sold, amounts, payment references and status. Card details go straight to our payment partner; we never see or store them.
• Technical data: IP address, browser type and security logs, used to keep the site safe.
• Messages: support tickets and dispute messages you send us.

Why we use it

To create and secure your account, process payments and withdrawals, deliver orders, prevent fraud, resolve disputes, send service messages (such as order updates), comply with the law, and improve the service. We send marketing messages only if you agree.

Who we share it with

• Our payment partner to collect payments and send withdrawals and refunds.
• Providers and Buyers, only what is needed to complete an order (for example your name and the email used for an invitation).
• Hosting and email providers who process data for us under contract.
• Authorities, when the law requires it.

We do not sell your personal data.

How long we keep it

Financial and order records are kept for as long as the law requires. Uploaded proof and support records are kept while needed for fraud prevention and disputes, then deleted or anonymised.

Your rights

You can ask to access, correct or delete your data, to object to certain uses, and to withdraw consent where we rely on it. Some records cannot be deleted while the law requires us to keep them. Contact us using the details in the site footer.

Security

We use encryption in transit, hashed passwords, encrypted bank details, access controls and audit logs. No system is perfectly secure, so please use a strong, unique password.

Cookies

We use essential cookies to keep you signed in and protect forms. If analytics is enabled we use it to understand how the site is used.

Changes

We will post any update to this page. If the change is important we will tell you directly.